Using AI to Transform how people navigate and experience the world’s largest art fair

The Ask
Create a way to help visitors get the most out of their visit to the fair, cutting through the noise and offering personalized recommendations.


Client
Art Basel

My Role
Experience Director

Project Date
Jan - Dec 2024

Platform
iOS

A place to plan your perfect visit to Art Basel - personalized to help make the most of your time.

Our Vision

Experience Principles

  • Help users navigate a rich and multifaceted art experience by cutting through the noise and showing them exactly what we think they’ll like.

  • Prioritize dynamic features like interactive maps, schedules, and personalized guides to support spontaneity and informed decision-making during the fair.

  • Enable users to save, follow, and interact with galleries, artists, and events, turning a massive international fair into a tailored personal journey.

  • Give users the confidence and excitement of exploring the fair with a personal expert—someone who always knows where to go, what to see, and how to get the most out of the experience.

An assistant built to cut through the noise

Our assistant was built to answer common questions users have, assist them by making recommendations, and most powerfully - build them a schedule for the fair. Since most visitors don’t know what’s on, what to see, and have limited time, getting a pre-made schedule provides instant value.

That can help you identify and learn about the art around you.

Our assistant draws upon a vast database of known artworks provided to us by the participating galleries, so users can identify and learn about the art they are seeing.

A homepage that connects you to the fair—and the city Beyond

Personalized to each user, the homepage shows galleries, artworks, and restaurants we think you’ll like based on your preferences set during onboarding and the conversations you’ve had with the assistant.


Results

109%

Increase in discovery of new galleries and artworks.

30k

Questions asked and answered by our assistant.

20k

More sessions than the previous version of the app.

“I've now been building technology systems for 16 years and I still can't emphasis enough how technology elevates our understanding of our physical world experiences. Art Basel's new app enhances its already immersive experience, offering more tailored ways to engage with art and I can't wait for everyone to be able to geek out about it with me”

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Telling a crucial story to a new generation